Frequently Asked Questions

▶ How do I place an order?

Email us a file – orders@alohaprintgroup.com – include your specs, and we will respond with any questions.

If the file is too big, click on the Send a File link above and follow the instructions.

▶ I need a quote – how do I get that?

Email us the details – orders@alohaprintgroup.com – or give us a call 312-542-1300 between 9:00am – 4:30pm Monday through Friday. We’re happy to discuss your project.

▶ What printing process is used?

Our small format printers use 4 color digital presses – CMYK (Cyan, Magenta, Yellow and Black).

Our large format printers use both 4 color and 8 color water-based and latex-based inks. The water-based inks are specified for indoor use, where the latex inks are suitable for outdoor use.

▶ I have a Pantone color, can you match it?

Pantone is a system of standardizing color reproduction. There is a subset of pantone colors that can be reproduced using CMYK values (these would be the pantones we can reliably match), but there are a wider range of colors that do not have a CMYK conversion, such as metallic or fluorescent mixes. Though Pantones are case to case on when their values translate to print, they are reliable for color match and generally can be used in design and referenced for printing.

▶ Can you deliver my project?

We use a local courier for the Chicagoland area as well as FedEx and USPS for beyond.

▶ Can I pay my invoice on line?

Yes, click on the Pay Invoice button above to submit secure payment via credit card or ACH.

▶ You used to have an online store, why is it gone?

We found that the majority of the projects submitted by our clients are custom – and the required a conversation to make sure we produced it correctly. We like to talk to our customers, so we shut down the store for now. We may bring back a new version in the future.